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Patient/Visitor Amenities

At ProMedica Toledo Children’s Hospital, we're committed to making you and your child as comfortable as possible while in the hospital. We'll make sure that you have access to the accommodations and services that are important in your child's life. Please learn more about the patient and visitor amenities listed below, or read more in our patient services guide.

Accommodations

Parents are a child's primary support and a child’s dependency on his or her parents increases during illness. Parents are encouraged to stay with their child as much as possible, as they can help the child’s progress and may even facilitate a rapid recovery.

A pediatric intensive care unit (PICU) sleep room is available 24 hours a day for families with a child in the PICU.

Ronald McDonald House®

Family members who have children at Toledo Children’s Hospital and live outside the city of Toledo may wish to stay at the Ronald McDonald House, located just one block from the hospital on the corner of ProMedica Parkway and Monroe Street. The Ronald McDonald House can provide a family needed respite and a sense of understanding with other families staying at the house.

In addition, accommodations for sleeping, eating, recreation, and laundry are also available. Even if families choose not to sleep at the Ronald McDonald House, they are provided access to the other facilities. The house is locked at all times, to provide security for families, and is staffed 24 hours a day by a resident manager and volunteers.

Arrangements to visit or stay at the Ronald McDonald House may be made through a nurse, patient representative or social worker. Toledo Children's Hospital provides transportation to and from the house, or families can choose to have one car parked at the house. The Ronald McDonald House does not accept advance reservations and is available on a first-come, first-served basis.

Please visit www.rmhctoledo.org for more information.

Hotels

Information about additional accommodations can be obtained through patient and family services representatives. To make arrangements to stay at the Ronald McDonald House or a local hotel, please speak with a staff member or call 419-291-4007.

ATM Machines

Several ATM machines are conveniently located throughout the hospital:

  • in the lobby of ProMedica Toledo Hospital (Entrance #4), across from the pharmacy
  • on the first floor of the hospital near cafeteria entrance
  • inside the cafeteria
  • in the Donald V. Kellermeyer Medical Education Center and Auditorium

Food Service and Cafeteria

Family and Visitor Dining

The Ottawa Cove Café is a full-service cafeteria located on the first floor of the hospital. The cafeteria is open daily, 6 a.m. – 10 p.m. and 12:30 – 3 a.m. View cafeteria menu.

The Parkway Café is located in ProMedica Toledo Hospital’s main lobby (Entrance #4) and serves gourmet pizzas, soups, salads, Panini sandwiches, baked goods, and Starbucks® coffee. The café is open Monday – Friday, 7 a.m. – 4 p.m. View The Parkway Café menu.

Beverages and snacks are also available 24 hours a day in vending machines located throughout the hospital.

If you are unable to visit one of our cafés on the first floor, for your convenience, you may purchase a guest tray that will be delivered to you in the patient room. Breakfast trays are $5 and lunch/dinner trays are $7. Payment can be made by using credit or debit cards. To order or for more information, please call 419-291-4086 or 1-4086 from a house phone.

Gift Shop

The Auxiliary of ProMedica Toledo Hospital and ProMedica Toledo Children's Hospital operates two gift shops on campus. Located in The Toledo Hospital’s main lobby (Entrance #4) and next to the hospital cafeteria, both shops offer wide selections of gifts, cards, books, magazines, candy, flowers, seasonal collectibles, and personal articles. MasterCard, VISA, Discover, and American Express are accepted. Proceeds benefit patient care services and programs at Toledo Hospital and Toledo Children’s Hospital.

Gift Shop Hours:

Monday – Friday: 9 a.m. – 8 p.m.
Saturday: Noon – 8 p.m.
Sunday: Noon – 5 p.m.

Hearing-Impaired Services

Certified sign language interpreters are available, as well as phones with volume controls for patients with hearing difficulties.

Interpreter Information

As a service to all patients and families, Toledo Children’s Hospital provides interpreter services in many languages free of charge – including, but not limited to, American Sign Language, Spanish, Russian, Mandarin Chinese, German, Polish, Arabic, and Vietnamese.

If you or a family member is in need of an interpreter at any time during your child’s stay, please speak with a nurse or visit any hospital information desk.

View our Interpreter Information Services.

Laundry Facilities

Laundry facilities are located in the parent utility room on the fifth floor of the legacy building. Laundry soap is available for purchase.

Mail

Mail is delivered daily to patients in their rooms by volunteer services. Any mail received after discharge will be forwarded to the patient's home address, if the address has been made available to the hospital. Stamps are available in both gift shops and U.S. mail slots are located near the main elevators on each floor.

Newspapers

USA Today, The Detroit Free Press and The Blade newspapers may be purchased in the lobby of Entrance #1 (on North Cove Blvd.). The Blade also may be purchased in the cafeteria and in the lobby of ProMedica Toledo Hospital (Entrance # 4).

Parent Lounges

Parent lounges are located on the third floor and the fifth floor (across from the main elevators of the legacy hospital building). Snacks and beverages are available from vending machines, as well as free coffee and tea. Refrigerators and microwaves are also available, so families are welcome to bring food with them to the hospital.

Patient and Family Services

Patient Representatives

Patient representatives are available for questions and complaint resolution seven days a week.

Pastoral Services

The nondenominational hospital chapel is always open and available. The chapel is located on the first floor of the hospital, just down the hall from the cafeteria entrance. A chaplain is also available 24 hours a day, seven days a week to offer patients and loved ones support, prayers, sacraments, and devotional materials.

Care Coordination – Social Workers

Professionally trained and licensed social workers are available to assist families with counseling and support, community resources, financial issues, crisis intervention, discharge planning, and other social and emotional needs.

To speak with a representative from patient and family services, pastoral care or care coordination, please call 419-291-4007.

Parking

Valet parking is available at ProMedica Toledo Children's Hospital's main entrance (Entrance #4) for a $3 fee. Additional parking for Toledo Children’s Hospital is available in the North Parking Garage.

Pharmacy

The outpatient pharmacy is located on the first floor, by ProMedica Toledo Hospital lobby (Entrance #4). If your child is discharged during the pharmacy operating hours, and you would like the prescription filled before you leave, our nurses will be happy to send the order to the pharmacy. You will need to provide your insurance card and your child's date of birth. The pharmacy accepts most prescription plans, as well as major credit cards and checks. You may pick up your prescription as you leave the hospital.

Pharmacy Hours:
Monday – Friday: 8 a.m. – 5:30 p.m.
Saturday: 8 a.m. – 4:30 p.m.
Sunday: Closed
Closed on holidays
For more information, please call 419-291-5444.

Ronald McDonald House Day Guest

Parents and guardians whose children are receiving treatment at Toledo Children’s Hospital are welcome to visit Ronald McDonald House as day guests and are given access to the kitchen, phones, laundry facilities, and showers.

Guests are asked to register at the desk upon arrival and leave at 10 p.m., when the house’s quiet time begins.

Ronald McDonald House is located just one block from the hospital on the corner of ProMedica Parkway and Monroe Street.

For more information, please call 419-291-4007.

Smoking

All ProMedica campuses – including ProMedica Toledo Children’s Hospital – are tobacco-free, indoors and outdoors. This includes our lawns, walkways, sidewalks, parking lots (including inside vehicles), and any other grounds that ProMedica maintains. As a courtesy, please also be considerate of our neighbors, avoiding littering and loitering on properties that surround our campus.

To receive information now on how to quit or curb the use of tobacco products, please contact Toledo Hospital Tobacco Treatment Center at 419-291-8033. Thank you for assisting us in offering a healthy environment to everyone who visits our facility. We appreciate your cooperation.

Learn more about smoking cessation.

Telephone Service & Cell Phones

To make sure our patients receive proper rest, incoming phone calls may be received from 7:30 a.m. – 10 p.m. Outgoing calls can be made at any time. Patients may place local outgoing calls at no charge. Long-distance calls should be charged to a credit card, calling card or home telephone number. Prepaid calling cards are available in the gift shop.

Cell phones may be used in all public areas of the hospital including hallways, lobbies, public waiting areas, and the cafeteria. However, cell phones are not allowed within six feet of medical equipment or in nonpublic restricted areas such as intensive care units, surgery, recovery, and labs.

Television Services

Television service at ProMedica Toledo Children’s Hospital is free of charge and channel guides are available in each room. The television programming consists of local cable, health education programming and Toledo Hospital/Toledo Children’s Hospital video programming.

Showers for Parents

Showers for parents are located on each wing, near the nurse's station and in the parent utility room on the fifth floor. Soap and towels are provided on request.

Children’s Amenities

Children’s Library and Playrooms

ProMedica Toledo Children’s Hospital has three playrooms – including one specifically for teenagers – and a well-stocked children's library. These rooms act as a diversion for patients, while also facilitating physical, mental and social development. They are open Mon. – Sun., 8 a.m. – 7 p.m.

Learn more about the Children’s Library and Playrooms

Patient Food Services

Menus are available to select meals for your child. Snacks are also available for your child between meals or to please a "picky eater" 24 hours per day.

Our dietary department makes healthy and enjoyable meals for our patients. We are happy to provide special foods for needs that your child may have or because his/her doctor has ordered due to medical, religious, cultural, or personal reasons.

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