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Patient and Family Advisory Councils

The Patient and Family Advisory Council is a voice for patients and families who use our hospitals and services. It is a partnership between parents, family members and hospital staff, promoting the concepts of patient- and family-centered care and enhancing the quality and delivery of health care. Together, they discuss policies and procedures that impact patients and families, and improve their hospital experience.

If you are interested in getting involved or would like to learn more about a ProMedica Patient and Family Advisory Council, please contact the hospital nearest you.

ProMedica Defiance Hospital

419-783-6800
gina.sheffel@promedica.org
Council meets at 12 p.m. on the fourth Wednesday of every other month.

ProMedica Flower Hospital

419-824-1335
kim.coughlin@promedica.org
Council meets quarterly. Please contact for dates and times.

ProMedica Fostoria Community Hospital

419-435-7734
Council meets on the second Tuesday of every other month.

ProMedica Memorial Hospital

419-333-6457
leslie.meyer@memorialhcs.org
Council meets quarterly. Please contact for dates and times.

ProMedica Toledo Children’s Hospital

419-291-1563
sherri.rogers@promedica.org
Council meets at 6:30 p.m. on the second Wednesday of every month.

Learn more about the Toledo Children's Hospital council.

ProMedica Toledo Hospital

419-291-6076
vicky.pierce@promedica.org
Council meets at 6 p.m. on the first Thursday of every month.

Concept of Patient- and Family-Centered Care

At ProMedica, we recognize the vital role you and your family play in your health and well-being. That is why we are committed to providing care that revolves around you and your needs. Known as patient- and family-centered care, this approach helps lead to better outcomes, wiser use of resources and greater patient and family satisfaction. Patient- and family-centered care is guided by the following principles:

Dignity and Respect. We listen to and honor your family’s perspectives and choices. Your knowledge, values, beliefs and cultural background are all considered in the planning and delivery of care.

Information Sharing. We communicate and share complete and unbiased information with you in ways that honor and are useful to you. You will receive timely, complete and accurate information so you can participate the care process.

Participation. We support and encourage you and your family as you participate in care and decision-making at the level you choose.

Collaboration. Patients, families, health care practitioners, and hospital leaders collaborate in policy and program development, implementation and evaluation; in health care facility designs; and in professional education, as well as in the delivery of care.

Specialty: