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ProMedica Quality Reports

At ProMedica, we are committed to providing comprehensive, quality health services with compassion and expertise. We aim to provide the highest-quality care by continually improving patient-desired outcomes for all quality measures. To help patients and families choose the best care possible for all stages in life, we provide transparency in the quality of care and services delivered across our system.

We measure the quality of care by how safe, effective, patient-centered, timely, efficient, and equitable it is. Our quality measures are comprised of results from patient surveys and information from national safety and quality measures. These reports show the results of each ProMedica hospital compared to national averages. Whenever possible, they are shown in half-year increments over a three-year time period.

ProMedica is comprised of member and affiliate hospitals and serves 27 counties throughout Ohio and Michigan. Each ProMedica hospital continually strives to offer safe, high-quality health care and works collaboratively across our expansive network to provide comprehensive health services to patients and their families. All ProMedica facilities and integrative services—including ProMedica Physicians & Continuum Services and Paramount Health Care —meet stringent standards set by accrediting organizations, such as The Joint Commission.

If you have questions about our quality measures, please call the ProMedica Quality and Process Innovation office at 419-291-4230.

You can view quality reports for each of our hospitals via the links below:

ProMedica Bay Park Hospital
ProMedica Bixby Hospital
ProMedica Defiance Regional Hospital
ProMedica Flower Hospital
ProMedica Fostoria Community Hospital
ProMedica Herrick Hospital
ProMedica Toledo Hospital
ProMedica Toledo Children’s Hospital

Other Sources of Quality Measures

In addition to the information provided about ProMedica hospitals, there are other resources available to review quality measures. These web sites may provide different results for the same measurements due to differing time periods or methods of putting the data together. The ProMedica performance information is the most current data available.

www.hospitalcompare.hhs.gov
Provided by the Centers for Medicare and Medicaid (CMS), this website displays hospital performance ratings on care, treatments and the results of care and patient experiences.

www.jointcommissionreport.org
Provided by The Joint Commission, a national healthcare accreditation agency, this website displays quality and safety information for 2006 and 2007 on national and state-wide performance.

www.leapfroggroup.org
A nonprofit organization of large corporations and public agencies that purchase healthcare benefits for their employees, Leapfrog Group provides the ability to compare self-reported hospital quality and safety results.

www.ncqa.org
Provided by the National Committee on Quality Assurance, this web site displays quality information on healthcare plan performance.

www.paramounthealthcare.com
Provided by Paramount Health Care (part of ProMedica), this web site displays quality information on health plan performance including preventative measures, member satisfaction and disease management.

www.qualitycheck.org
Provided by the Joint Commission, this web site provides the ability to compare local healthcare providers to national and state averages.

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