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When a physician is treating a patient, sometimes her or his first diagnosis doesn’t completely account for the symptoms that are present. In cases where diagnosing an illness is tricky, the physician may consult other sources for ideas—medical journals, previous clinical outcomes, the patient’s family history. Just as having these rich information resources close at hand makes a doctor’s treatment better, using the wealth of diverse experiences and backgrounds of the people we serve makes ProMedica a stronger organization. We are firmly committed to acknowledging and improving the diversity of our care practices, hiring practices, and community outreach.

We at ProMedica value the differences among our patients, employees, and the members of the communities we serve. We have utmost respect for and value the input of people of all races and ethnicities, gender or gender expressions, sexualities, physical abilities and economic backgrounds. Please take a few moments to read about some of the ways we strive to make ProMedica an environment where all can feel welcome and have their needs met.

Patient-Based Diversity Practices

All of ProMedica's hospitals and facilities strive to provide the very best care for all patients' unique needs. One example of these efforts is that in 2006, ProMedica Flower Hospital became one of the first hospitals in the U.S. to earn certification for its competent treatment of diverse patient populations. The distinction came from The Center for Multicultural Competency in Healthcare Organizations (CMCHO), an independent organization created to certify health care organizations in multicultural competency. Why is this designation important? As America's demographics continue to reflect greater diversity, significant differences in the health status of various multicultural groups continue to exist, especially with highly treatable diseases such as diabetes, cancer, heart disease and hypertension. CMCHO's certification process validates the capabilities and capacity of hospitals to meet unique health care needs of these patient subgroups.

Other patient-centered diversity practices include:

Interpreter Services: We believe that communication is crucial to help us understand and treat our patients. A number of interpreter services are available for patients who do not speak English well enough to communicate with our staff.

Dietary Considerations: With medical approval, we will accommodate dietary needs based on religious customs. Whether it’s Kosher or Halal food, our dietary staff will take care of the arrangements.

Spiritual Needs: ProMedica provides chaplain services upon request. Ministers, priests, rabbis and imams are available throughout ProMedica pastoral care services.

Diversity Practices by our Physicians

ProMedica also strongly supports its physicians in offering quality care based upon each patient's specific needs. One example is that a group of ProMedica Physicians are currently participating in a national initiative through Ohio KePRO (Ohio's Medicare Quality Improvement Organization) to provide their practices with skills to recognize different cultural values, beliefs and practices—and, more importantly, to encourage them to address these factors and develop a shared understanding during patient interventions. This has proven to result in more successful treatment outcomes and greater patient satisfaction.

Employment and Diversity

Leadership Support and Commitment: We strive to create an inclusive work environment where employees have an equal opportunity to achieve their fullest potential. Our management team assists with integrating diversity throughout the fabric of the organization. Leaders from each of ProMedica's business units serve on the Corporate Diversity Steering Council to drive diversity at all levels of the organization.

Employee Growth and Development: Employees can attend a variety of classes on diversity to increase their awareness of diversity and enhance their skill level for providing culturally appropriate care to patients. Throughout the year, monthly activities and meals are offered at our acute care facilities to celebrate the heritage ofd different cultures.

Employee Performance: ProMedica communicates diversity standards in the employee performance document through which all employees are annually evaluated. These standards address how we treat each other and how we care for our patients.

Employee Feedback: We care what our employees think about diversity and collect their feedback through a workplace diversity survey. The data is used to assess ProMedica's progress of creating an inclusive work environment.

Diversity in the Community

ProMedica partners with area schools and universities to nurture students who wish to pursue careers in the medical field. Our goal is to achieve a workforce that is representative of the communities we live in and the industries from which we recruit.

We would be happy to answer any questions you may have about diversity practices at ProMedica. Just call 419-291-5573 to speak with us, or contact us via email.